FAQ

Most frequent questions and answers

If you do not have the app, you can book via our website by login to the online version of the application with an existing account or register a new one. Select the supplier and specific service you want and click on book and  then checkout.

 

You can also contact our client service team directly by calling 0737715157 or by emailing bookings@kenosisbeauty.co.za with your (a) name, (b) service (c) address (d) phone number, (e) time and date of the requested appointment.

Our menu is based on signature looks and is used as a guideline. Our  artists can customize your request to complement your look. Please refer to our menu for a variety of services from which to choose from.

You can also contact our client service team directly by calling 0737715157 or by emailing bookings@kenosisbeauty.co.za with your (a) name, (b) service (c) address (d) phone number, (e) time and date of the requested appointment.

Your artist can wait for half of the scheduled appointment time, the artist can wait up to 30 minutes for you.  Please note that the end time of your appointment remains the same and the artist will do as much as they can for you in the allotted time.  If you would like to extend the time the artist is there, please email us at bookings@kenosisbeauty.co.za or call 0737715157.

All appointments are subject to availability. Our peak days of operation include Friday, Saturday and Sunday. It’s best to book in advance, and you can also check back for additional availability, if you’re unable to schedule an appointment for your desired date & time.

We will always try our best to accommodate your request. Email us at bookings@kenosisbeauty.co.za or call 0737715157 and we’ll see what we can do!

You will be prompted to enter your credit card information when you book via the app or website. If you would like to give an additional cash tip to your artist, it is always welcome.

If you have any changes in your schedule and need to cancel or change your appointment, you can do so by contacting our client experience team at bookings@kenosisbeauty.co.za with your name, the time of the original appointment and the desired change, but please note our cancellation policy below.

This fee is paid to Kenosis to help maintain the Kenosis platform and related services, including various operating costs and platform support measures such as artist background checks and best-in-class client support. The Kenosis Support Fee is not a gratuity or tip, and no portion of the fee will be distributed to Artists who use the Kenosis platform.

We take your satisfaction seriously. If your appointment doesn’t live up to your expectations, we would love to hear your feedback. Please email bookings@kenosisbeauty.co.za or call 07377151567.

All hand-picked and incredibly talented, Kenosis’s artists are required to have years of professional experience. Each qualified applicant is deeply background checked and goes through a rigorous character assessment before joining the team.

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